Fraction is accessed through a web browser such as Chrome, Firefox or Safari. You do not need to install or configure anything on your computer. Please note that we do not provide technical support for Microsoft Internet Explorer for security and performance issues.
Migrating data between different ERP systems is a difficult and complex task. It is possible to arrange import of some data to help setup, but in general migration of ERP data is not feasible.
Fraction subscriptions include unlimited telephone and online support within normal business hours in the UK. Email requests are often dealt with outside normal hours as well.
In general, we maintain the same application for all customers. When customers request new features we will build the most popular feature request first. We can however work on particular features or requirements when requested, just talk to us about your requirements.
Fraction ERP will send you an invoice at the start of each billing cycle to your administration email or nominated email for receiving invoices. Invoices are paid directly to our bank in GBP, USD, EUR, AUD or NZD.
There are no additional fees charged for Fraction, support is included and unlimited for online and telephone support. All upgrades are automatic and included for all users.
Yes, we can provide on-site support to help guide your team with training, setup and implementation. This is normally charged on a daily rate, please contact us to ask about this service.
Every fraction customer has a virtual server set up with your own data separated from any other client. When you login to your account a secure connection is made with your browser.
