Pricing

FREQUENTLY ASKED QUESTIONS

GETTING STARTED

1. How do I start a trial of Fraction ERP?
Fraction ERP offers a 14 days free trial, just complete the form on our website and will contact you to set up your trial.

2. How do I set up Fraction for my company?
Fraction is accessed through a web browser such as Chrome, Firefox or Safari. You do not need to install or configure anything on your computer. Please note that we do not provide technical support for Microsoft Internet Explorer for security and performance issues.

3. Is there an overview of the workflow?
Yes, please email us or use the contact form and we will happy to share the workflow with you.

4. Can we migrate our current system to Fraction?
Migrating data between different ERP systems is a difficult and complex task. It is possible to arrange import of some data to help setup, but in general migration of ERP data is not feasible.

BILLING, PAYMENTS AND SUBCRIPTIONS

5. How do we pay for a subscription?
Fraction ERP will send you an invoice at the start of each billing cycle to your administration email or nominated email for receiving invoices. Invoices are paid directly to our bank in GBP, USD, EUR, AUD or NZD.

6. Are there any support, maintenance or upgrade fees?
There are no additional fees charged for Fraction, support is included and unlimited for online and telephone support. All upgrades are automatic and included for all users.

7. Can we provide on-site training and set up?
Yes we can provide on-site support to help guide your team with training, setup and implementation. This is normally charged on a daily rate, please contact us to ask about this service.

SECURITY AND ACCESS

8. Is our data secure?
Every fraction customer has a virtual server set up with your own data separated from any other client. When you login to your account a secure connection is made with your browser.

9. Is our data backed up?
Fraction run a backup of your data every 24 hours.

SUPPORT / HELP

10. What support is offered?
Fraction subscriptions include unlimited telephone and online support within normal business hours in the UK. Email requests are often dealt with outside normal hours as well.

11. Can Fraction ERP be customised for my company?
In general we maintain the same application for all customers. When customers request new features we will build the most popular feature request first. We can however work on particular features or requirements when requested, just talk to us about your requirements.