Authorise customer returns
Create a controlled return record before products come back into the business, with the customer, product and order context kept together.
Customer Returns Authorisation for Manufacturers
Create return authorisations for products sent back by customers and keep each return linked to the original customer order or sales order.
- Link returned products back to the customer order or sales order
- Track the reason for return, rectification route and follow-up actions
- Control re-shipping of replacement or re-worked parts after rectification
What You Can Do
Practical tools for running manufacturing workflows without disconnected spreadsheets or duplicate data entry.
Link back to sales orders
Connect the return to the original customer order or sales order so the team can see what was supplied, when it shipped and why it came back.
Track reason and rectification
Record the reason for the return, what needs to happen next and whether the part will be inspected, re-worked, replaced or credited.
Manage replacement shipment
Keep visibility of any replacement or re-worked parts that need re-shipping after rectification, instead of handling the follow-up in emails.
Connect to quality records
Link customer returns to NCRs, corrective actions and traceability records when the return points to a wider quality issue.
Screenshots
A closer look at the screens your team will use day to day.
Stock context
Keep returns linked to inventory records.
Quality links
Connect returns to quality issues.
Shipment links
Trace returns back to customer despatches.
Manage Returns Without Losing Traceability
Keep return authorisations linked to customer orders, quality records and replacement shipment activity.