All your customer information in one place

Keep a complete record of every customer interaction, from first enquiry to ongoing support. With Fraction ERP's built-in CRM, your sales and customer service teams always have the information they need at their fingertips. No more searching through emails or spreadsheets.

Track your sales pipeline

Monitor your sales opportunities from enquiry through to order. See at a glance which quotes are open, which need following up and where your revenue is coming from. Our CRM dashboard gives you a clear view of your sales pipeline so nothing falls through the cracks.

Log customer interactions

Record calls, emails, meetings and notes against each customer record. Your whole team can see the latest activity, ensuring consistent communication and professional follow-up every time.

Integrated with your ERP workflow

Unlike standalone CRM tools, Fraction ERP's CRM is fully integrated with your contracts, production and delivery modules. When a quote becomes a sales order, the data flows seamlessly through the system. No duplicate entry, no data silos.

Follow up on opportunities

Set reminders and follow-up dates so you never miss an opportunity. Our CRM helps you stay on top of your prospects and convert more quotes into orders.

Customer activity history

View a complete timeline of every interaction, order and delivery for each customer. Understanding your customer's history helps you provide better service and identify upsell opportunities.

Manage contacts and key people

Store multiple contacts per customer with their roles, direct phone numbers and email addresses. Know exactly who to speak to for purchasing, technical queries or accounts.

Access your CRM anywhere

Fraction ERP is a cloud ERP system, so your CRM is available wherever you have a connection. Update customer records, log interactions and check your pipeline on the go from any device.